Refund Policy

Refund Policy – Yasmeen’s Hair

At Yasmeen’s Hair, we pride ourselves on delivering luxury-quality hair products and an exceptional customer experience. Your satisfaction is important to us, and we stand behind the quality of every product we offer.

✨ Our Confidence Guarantee

We carefully source and inspect every item to ensure premium quality.
If something isn’t right, we’ll make it right — quickly and professionally.

Returns & Exchanges Window

We offer a 30-day return window from the date your order is delivered.

After 30 days, we are unable to offer refunds or exchanges.

Return Address

Yasmeen’s Hair
9565 Business Center Dr.
Building 11, Suite E
Rancho Cucamonga, CA 91730
United States

Hygiene & Product Integrity Policy (Important)

Due to the nature of hair products and for the protection of all customers:

  • Hair must be unused, unworn, unwashed, and unaltered
  • Hair cannot be installed, brushed excessively, cut, colored, or chemically treated
  • The original ties, bands, and packaging must remain intact

👉 Any signs of use will void eligibility for return or refund

(This protects both our customers and our brand standards.)

Non-Returnable Items

  • Opened or used hair products/extensions
  • Gift cards
  • Digital/downloadable products
  • Final sale items

Proof of Purchase

A valid receipt or order confirmation is required.

Refund Options (Designed for You)

Once your return is approved, you may choose:

✔ Option 1: Store Credit (Recommended)

  • Processed faster
  • May include a bonus credit incentive (when applicable)
  • No processing delays

✔ Option 2: Original Payment Refund

  • Processed back to your original payment method
  • May take several business days depending on your bank

Partial Refunds (If Applicable)

Partial refunds may be issued if:

  • Item is returned in a condition different than received
  • Item is missing original packaging
  • Return is outside the 30-day window but still accepted at our discretion

Refund Process

  1. Return is received and inspected
  2. You receive an email confirmation
  3. Approval or rejection is issued

If approved:

  • Refund or store credit is processed promptly

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank

Still need help?
📧 support@yasmeenshairstore.com

Exchanges (Defective or Damaged Items Only)

We replace items only if defective or damaged upon arrival.

To request an exchange:

🎁 Gifts

  • Gift returns receive store credit
  • If not marked as a gift, refunds go to the original purchaser

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We recommend using tracked and insured shipping

We are not responsible for lost return shipments.

🚚 Shipping Disclaimer

Delivery times may vary depending on location and carrier conditions.

🔒 Shipping Protection (Route Insurance)

We offer Route Shipping Protection at checkout.

  • If selected: file claims directly with Route
  • If not selected: Yasmeen’s Hair is not responsible for lost, stolen, or damaged packages once shipped

⚠️ Chargeback & Fraud Protection Policy

To protect our business from fraudulent activity:

  • All claims are thoroughly investigated
  • Orders with confirmed delivery are considered fulfilled
  • Filing a chargeback without contacting us first may result in:
    • Order disputes with evidence submitted
    • Account restrictions from future purchases

We are always happy to resolve issues quickly — just reach out first.

💎 Luxury Customer Commitment

We’re not just selling hair — we’re delivering confidence, beauty, and quality you can trust.

If there’s ever an issue, we’re here to help make it right.

Need Assistance?

📧 support@yasmeenshairstore.com